Aldair Torres

Technical and UX writer

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About me

Welcome! I’m a Technical and UX Writer with over 4 years of experience specializing in creating clear, user-centered documentation and effective UX copy for complex cybersecurity systems (SaaS and on-premises). I excel at simplifying intricate technical concepts for diverse audiences, from end-users to developers.

My background includes leading documentation for enterprise security products, developing comprehensive API documentation using Docs-as-Code workflows, and enhancing user experience through precise UI text. I’m passionate about leveraging technology to improve documentation quality and efficiency, including automation and AI integration.

My approach to content

My approach ensures documentation is not just accurate, but truly usable and effective:

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User-Centricity

I tailor content to meet specific audience needs and goals.

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Structured Authoring

I leverage structured authoring principles and tools like DITA XML and AsciiDoc for consistency, scalability, and efficient content reuse across multiple outputs.

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Clarity & Conciseness

Complex information is broken down into digestible chunks with a logical flow, making it easy to understand and act upon.

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Docs-as-Code

I integrate documentation into development workflows using tools like Git, Go, TypeScript, and CI/CD pipelines for validation and automation.

Tools I use to author content.

Skills & Tools

I utilize a range of industry-standard tools and methodologies:

  • Authoring & Standards: DITA XML, Markdown, AsciiDoc, OpenAPI/Swagger, LaTeX
  • Writing & Editing Tools: OxygenXML, XMLmind DITA Converter, Vale.sh
  • Collaboration & Workflow: Git, Jira, Confluence, Figma
  • Automation & Development: GitHub Actions (CI/CD), Go, TypeScript/JavaScript (for scripting/tooling)
  • Domain Knowledge: Cybersecurity (XDR, Network Security, Cloud Security)
  • Methodologies: Docs-as-Code, Agile/SCRUM, Information Architecture, Content Design

Key highlights

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Leadership

Guided the successful integration of Large Language Models (LLMs) into the technical writing workflow and trained 14 writers on effective prompt engineering techniques

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Automation & Efficiency

Developed automation tools saving the writing team up to 60% time on routine tasks.

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Peer & Management Recognition

Received Trend Micro’s Employee of the Quarter (Q4 2023) and Manager Award (Q2 2023) for leadership on key projects (XDR, AI) and technical contributions.